COVID-19 Update

COVID-19 UPDATE – 5/22/20

We are open and taking reservations as permitted under the Phase One reopening guidelines. Additional cleaning procedures have been implemented to ensure the safety of our guests and staff. In order to allow sufficient time to complete these procedures, our check-out time is now 10 AM.

Sincerely,

The Staff at Big Bear Cabin Rentals

COVID-19 UPDATE – 3/27/20

The Macon County Emergency Management Coordinator has imposed an order to close all lodging facilities (including vacation cabins) in the county, effective Friday, March 27, 2020 at 5:00 PM until further notice. However, if you’re in Macon County on business and need housing, you are exempt from this declaration and we can offer you accommodations; the same exemption applies to emergency situations related to the COVID-19 response. If you fall into either of those categories, please call us at (828) 349-0099 to make a reservation.

Sincerely,

The Staff at Big Bear Cabin Rentals

COVID-19 UPDATE – 3/26/20

Due to the COVID-19 Novel Coronavirus pandemic and in an effort to protect the health of our staff, our office hours are now by appointment only until further notice. Reservations can still be made online or over the phone, and our cabins are being cleaned and disinfected according to the standards discussed on our website, www.bigbearfranklin.com. For general questions and information, please call our staff at (828) 349-0099 or email info@bigbearfranklin.com.

Sincerely,

The Staff at Big Bear Cabin Rentals

COVID-19 UPDATE

At Big Bear Cabin Rentals, our guests drive our mission. We want to assure you that we are taking extra measures to help prevent the spread of this virus across our rental properties to keep our guests and our team safe. We understand new information is being presented by the hour with the novel coronavirus (COVID-19) and we understand you probably have questions on how your reservation will be handled moving forward. We still look forward to hosting your reservation, and we do not anticipate any cancellations at this time. Should this change for any reason, we will reach out to you with an update.

We will continue to monitor the situation and follow all guidelines put in place by The Centers for Disease Control (CDC) and the World Health Organization (WHO). Travel is as important to us as it is for our guests, and we want to do our part to help ensure that your plans can continue without interruption in the safest way possible for everyone involved. In addition to our usual focus on clean cabins and guest safety, here’s what Big Bear Cabin Rentals is doing to keep our properties in top shape:

For our guests

  • Using disinfectant cleaning solutions following the approved products list found here
  • Cleaning and disinfecting high-touch surfaces and common areas (tables, chairs, doorknobs, light switches, remotes, desks, sinks, etc.) based on recommendations from the CDC
  • Following a more rigorous laundering schedule for all bedding/washable items
  • Asking anyone with cold or flu-like symptoms to stay home

For our team

  • Asking anyone with cold or flu-like symptoms to stay home
  • Cleaning and disinfecting high-touch surfaces and common areas and asking team members to do the same
  • Limiting close-contact interaction within our offices

We are prepared to alter our daily procedures, should the need arise, and will continue to monitor the situation and keep you up to date with any changes. As we move forward, the most effective way to stay healthy and minimize the spread of infectious disease is to follow basic best health practices.

If you have questions in regards to the coronavirus, please reach out to your healthcare provider, the North Carolina Department of Health, https://www.ncdhhs.gov/ or the CDC website.

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